Manhattan OMS & SFCC Integration — Lacoste

Real-Time Inventory Visibility and Multi-Market Order Orchestration at Scale

Lacoste's existing order management infrastructure lacked real-time inventory visibility across warehouse, retail, and e-commerce channels. The Brazil market added structural complexity: PIX instant payment requirements, local fiscal compliance rules, and multi-currency management. Integration between Manhattan Associates OMS and Salesforce Commerce Cloud required a robust middleware architecture to handle order routing, fulfillment node splitting, and returns logic — while maintaining response times compatible with peak traffic events.

Manhattan Associates OMS Integration with SFCC, PIX Payment, and Multi-Market Order Routing

Led technical program direction for the Manhattan Associates OMS integration with Salesforce Commerce Cloud across 4 markets. Designed order orchestration flows covering: real-time inventory sync from warehouse to storefront, multi-node fulfillment routing, Brazil PIX instant payment integration with fiscal compliance, and international returns management. Delivered integration architecture specification and Azure DevOps CI/CD pipeline for the full rollout. The architecture enabled omnichannel order processing — ship-from-store, click-and-collect, and marketplace fulfillment — through a single OMS layer.

Technology Stack

Manhattan Associates OMS, Salesforce Commerce Cloud (SFCC), Azure DevOps, PIX payment integration (Brazil), multi-market omnichannel architecture

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